We require a minimum of a 72-hour notice to when making reservations. All payments and required forms must be completed in advance. Please notify us as soon as possible for any last minute emergency requests.
New Reservations: Cancellations on new reservations require a 24-hour notice. Unfortunately, refunds are not allowed on cancellations.
Existing Customers: Parents must notify us at least 4 hours in advance if a pick up has been cancelled. Unfortunately, refunds are not allowed on cancellations.
To ensure the safety of all passengers, the company reserves the right to cancel operations in the event of inclement weather. Weather updates and traffic alerts will be monitored closely during days of inclement weather. All customers will be notified of any schedule changes.